Terms & conditions

Using this website

This store is operated by sidehour pte ltd in Singapore. These terms apply when you use our website or shop with us, alongside our Shipping & Returns policy. For questions about an order or these terms, email support@sidehour.co.

Products and descriptions

We aim to describe our bags clearly. Colors may appear differently on different screens. Use the dimensions and details on each product page when choosing a bag. Lifestyle images may be illustrative or AI-generated and should not be used to measure a product. Airline allowances vary; compare the listed dimensions with your airline’s requirements before travelling.

Prices and offers

Prices are shown in the currency displayed at checkout. The two-bag All-Day Tote offer is US$152 compared with US$178 when bought individually. Eligible offers, applicable taxes, delivery charges and the final total are shown before payment. Prices may change for future purchases; accepted orders are not repriced retrospectively.

Orders and payment

Use accurate contact and delivery details and a payment method you are authorized to use. Available payment methods are shown at checkout. Contact support@sidehour.co promptly to request a change or cancellation; an order already dispatched may need to follow our returns process. If we cannot fulfil an order, we will notify you and refund payment for the unfulfilled items. We will not charge a corrected higher price without your agreement.

Shipping and delivery

We offer free US shipping, with 1–2 calendar days for processing followed by an estimated 7–12 business days for shipping. Tracking is provided. Delivery estimates may be affected by carrier delays. If shipment is delayed beyond the promised time, we will provide the choices required by applicable law, including agreeing to a revised shipment date or cancelling for a refund. See our Shipping & Returns policy for details.

Returns and warranty

Return requests must be made within 30 calendar days of delivery and the bag must be unused and undamaged; tags and original packaging are not required. Send your order number, reason for return and clear photos for approval before sending it back. Our 1-year limited warranty provides a free replacement for confirmed manufacturing defects, not customer-caused damage or normal wear and tear. Return postage for defective or incorrect items is covered by us. Your statutory rights remain unaffected. See our Shipping & Returns policy.

Approved returns must be shipped within 30 calendar days of approval to the address we supply. Approved change-of-mind refunds are issued to the original payment method within 7–10 business days after receipt, including inspection time, except where a shorter deadline is legally required. This period does not apply to unshipped-order cancellations or mandatory defective-item remedies. We cover return postage for approved change-of-mind returns, provided the bag is unused and undamaged. Customers must contact us for approval and use our prepaid label or approved shipping arrangement. Partial bundle returns are accepted under the usual return conditions. Refunds equal the actual amount paid for the returned bag after allocated discounts, plus any refundable tax, rather than its standalone price. For the $152 All-Day Tote pair, this is $76 per bag before any additional discounts. The price of the retained bag does not change. Statutory rights and warranty remedies remain unaffected. Claims are subject to purchase verification and documented inspection, with an opportunity to clarify discrepancies. Full replacement procedures are set out in our limited warranty.

Fair use

Please do not interfere with the website, attempt unauthorized access, introduce malicious code, misuse forms or misrepresent your identity. Product photographs, branding and website content may be protected by intellectual-property rights. Browsing the site does not grant permission to reuse those materials commercially.

External links and availability

Any third-party website you choose to visit has its own terms and privacy practices. The website may be unavailable during maintenance or technical problems. We aim to correct errors promptly. Nothing here excludes responsibilities or remedies that cannot lawfully be excluded.

Consumer rights and disputes

Mandatory consumer protections continue to apply, including rights available where you live. Contact support@sidehour.co so we can work to resolve a concern. These terms do not restrict lawful complaints, payment disputes or remedies, and do not introduce mandatory arbitration.

Changes to these terms

The revision date changes when these terms are updated. Changes apply to future purchases and do not remove rights relating to an earlier accepted order. Contact sidehour pte ltd, Singapore, at support@sidehour.co.