Shipping & returns
From our side to yours. Here’s what to expect.
Shipping & processing
Free shipping on all US orders. Please allow 1–2 calendar days for processing, followed by an estimated 7–12 business days for shipping.
Shipping time is in addition to processing time. Delivery dates are estimates and may be affected by carrier delays or busy periods.
Tracking your bag
Your order comes with tracking so you can follow its journey. If your delivery is taking longer than expected or your tracking looks unusual, visit our Contact us page with your order number.
Delivery details
Please double-check your shipping address before placing your order. If you notice a mistake or your parcel is marked delivered but hasn’t arrived, get in touch so we can help look into it.
30-day returns
We accept return requests within 30 calendar days of delivery, provided the bag is unused and undamaged. Tags and original packaging are not required. This is our voluntary 30-day return policy; it does not limit your rights if an item arrives damaged or is defective.
Before sending anything back, contact us with your order number, an explanation of why you would like to return the bag, and clear photos showing its condition.
Photo proof must be submitted first so we can review your request and confirm approval.
Please wait for written approval and return instructions before shipping your bag.
Approval is based on the information provided; the returned bag may be inspected to confirm that it matches the photos and meets the unused and undamaged condition requirements.
A request submitted within 30 days will not become late while awaiting our review.
Ship your return within 30 calendar days of approval. We will supply the exact return address after approval. Pack the bag securely to protect it during transit.
For a defective or incorrect item, you will not be charged return postage. Contact us before sending it back so we can provide the return arrangements.
We also cover return postage for approved change-of-mind returns, provided the bag is unused and undamaged. We will provide a prepaid return label or another shipping arrangement approved by us. Please obtain approval before purchasing postage yourself; independently purchased postage is not automatically reimbursed, except where required by law.
Approved change-of-mind refunds will be issued to your original payment method within 7–10 business days after we receive the return, including inspection time.
If applicable law requires a faster refund, that deadline takes precedence. This timeframe does not apply to cancellations for unshipped orders, defective-item remedies or other refunds subject to mandatory deadlines.
Purchase verification and inspection. Claims must relate to the item purchased from sidehour. We may verify your order or other reasonable proof of purchase and inspect the returned item. We may decline a voluntary return where documented inspection shows use, customer-caused damage, missing components supplied with the bag, or a different item from the one purchased. We will explain the reason and give you an opportunity to clarify discrepancies. These checks do not limit statutory rights.
Partial bundle returns. You may return an individual bag from a bundle under our usual return conditions and approval process. The refund is the actual amount paid for that bag after its allocated discounts, plus any refundable tax—not its full standalone price. For the $152 two-bag All-Day Tote offer, this is $76 per bag. If another discount was applied, the refund reflects the final discounted amount allocated to that bag on your order. Returning one bag does not change the price paid for the bag you keep. This does not limit your statutory rights or warranty remedies for defective or incorrect items.
We do not refund the same purchase amount twice; any refund already received for the same purchase will be taken into account without restricting your dispute rights.
1-year limited warranty
Our bags carry a 1-year limited warranty from delivery covering manufacturing defects in materials or workmanship.
The warranty does not cover normal wear and tear or damage caused by the customer, including accidents, misuse, overloading, improper care, or alterations or repairs that cause the damage. These exclusions apply to damage caused by those actions, not to unrelated manufacturing defects.
To request a review, contact us within the warranty period with your order number, a description of the issue and clear photos. If your bag arrives damaged or appears defective, contact us so we can assess it separately from a change-of-mind return.
If a manufacturing defect is confirmed under this warranty, we will replace your bag free of charge, including shipping the replacement. If we require the defective bag to be returned, you will not be charged return postage. Contact us before sending it back for approval and the exact return address. We aim to dispatch an approved replacement within 10 business days of confirming the claim and, if required, receiving the defective bag. If the same bag is unavailable, we will offer a comparable replacement for your agreement or a refund of the amount paid for the affected item; we will not substitute without your agreement. We will notify you of any delay. Replacement coverage continues for the remainder of the original 1-year warranty, unless applicable law requires longer coverage. Your statutory remedies remain available.
Your legal rights remain protected. These return conditions and warranty exclusions do not exclude or restrict rights or remedies that cannot be excluded under applicable law, including applicable implied warranties. You may have additional rights that vary by state.